Terms & Conditions

Definitions:

"Total Career Consulting" is the main "Supplier" of the Services and includes any sub-contractors, partners, or additional suppliers involved in the delivery of said Services. Where the Terms & Conditions use the word “we,” this implies reference to "Total Career Consulting / the Supplier."
"Services" are the services agreed between Total Career Consulting and the Customer and include any personal branding, copywriting, or career development services, including, but not limited to, Interview Coaching, Career Coaching, CV / Resume Writing, LinkedIn Profile Writing, Executive Biography Writing, Cover Letter Writing, Supporting Statement Writing, and any other Copywriting or Career Development services.
"Customer" is the individual or company who has purchased or received the Services. The Terms & Conditions may refer to the Customer as “you.”
"Personal Branding Collateral" is any written documentation, either physical or digital, provided to the Customer by Total Career Consulting. This includes, but is not limited to, CVs, Resumes, LinkedIn Profile content, Cover Letters, Website Content, Supporting Statements, and Executive Biographies.
"Content" refers to the information contained within the personal branding collateral. "Structure" and "Methodology" refer to the format of the personal branding collateral – for example, the way in which Total Career Consulting structures and writes a CV, including stylistic elements.

Terms & Conditions – General

Upon agreeing to the price and the Terms & Conditions, a binding contract exists between Total Career Consulting and the Customer. Please refer to the Refunds Policy below.
Prices quoted are valid for one month from the date provided.
Total Career Consulting cannot undertake to process your request or deliver within any timescales unless expressly agreed in writing. You shall not be capable of making time of the essence. If Total Career Consulting does agree to a timescale with you in writing and fails to deliver, then you will only be entitled to a refund of any premiums paid as a sole remedy. Total Career Consulting will not be held liable for any losses directly or indirectly incurred as a result of failure to meet any timescales. We shall not be liable for any consequential or unforeseen losses incurred by you at any time for whatever reason, even though you may have brought such matters to our attention.
Total Career Consulting's entire liability to you for any losses for any reason howsoever arising shall be limited to the amount of the fees paid.
Your Personal Branding Collateral, including a CV, Resume, LinkedIn Profile content, Executive Biography, Cover Letter, or Supporting Statement, or any other personal branding collateral/documentation that we produce, either physical or digital, is based upon information that you supply. Total Career Consulting cannot accept responsibility for any false or inaccurate information supplied. It is ultimately your responsibility to ensure that all information contained within the documentation is accurate and correct.
Any outstanding balance should be made within 24 hours of receiving the first draft of your personal branding collateral. Any amount outstanding beyond this period (unless prior agreed with Total Career Consulting) will be referred to our debt collection partners and will be subject to a surcharge of 20% plus VAT to cover the collection costs incurred. This surcharge, together with all other charges and legal fees incurred, will be the responsibility of the customer and will be legally enforceable. If the services you receive are being paid for by your employer/previous employer and are not paid within the designated credit period, you will personally and immediately become liable for payment.
Total Career Consulting will continue to work on your personal branding collateral/documentation, at your request, free of charge for up to 30 days after delivery of the First Draft. We will make as many changes as necessary to the Content during this period until you are totally satisfied and have accepted the Final Draft. Total Career Consulting will not make changes to the structure or methodology of the personal branding collateral. Should you wish to change any details after (a) acceptance or (b) expiry of the 30-day period, additional charges may be incurred at our discretion.
If Total Career Consulting does not hear from you within 30 days of receiving the first draft, you will be deemed to have accepted the document as final. Any changes required after this period may incur an additional charge at our discretion.
Total Career Consulting specializes in providing coaching and the writing of high-quality personal branding collateral/documentation such as CVs, Resumes, LinkedIn profiles, Cover Letters, Supporting Statements, Executive Biographies, and other forms of written collateral, but we can in no way guarantee that the use of our services will result in an interview, job offer, or business opportunity.
We reserve the right to change these terms and conditions at any time and without prior notice, and your continued instructions shall be deemed acceptance of any changes.
Prices are subject to change without notice, although all written quotations will be honoured.
Purchases made from REED.co.uk: Some of our courses are sold on REED.co.uk - under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
Total Career Consulting is bound by GDPR/Data Protection laws, and we are registered with the Information Commissioner. We ensure that all information is kept securely and in a confidential manner and in accordance with the Privacy Policy, a copy of which is available on our website. You consent to Total Career Consulting holding your personal data and using it for (a) the performance of any personal branding/copywriting/career development services either for itself or by its agents and subcontractors; (b) for our own internal business and sales and marketing purposes, and (c) you consent to the transfer of your personal data to external agencies for the purposes of administering your account or ensuring payment of all monies owed to Total Career Consulting.
By purchasing a product or service from us, you agree to receive communications from us via email, telephone, and/or WhatsApp, but you can opt-out at any time using the provided opt-out link or by informing us of your desire to opt-out of certain forms of communication.
This contract is written with the sole jurisdiction of English courts and according to English Law.
These terms and conditions do not affect your statutory rights.

Terms & Conditions – Refunds

Refunds after 6 months of ordering the service:

A service can be purchased and deferred for up to 6 months. If the service is not started within 6 months and completed within 7 months, the Customer will forfeit the right to a refund. However, provided Total Career Consulting is still trading, we will still deliver the service purchased.

Refunds within 6 months of ordering the service:

In the event of cancellation within 6 months, prior to any work commencing, a full refund will be made. However, Total Career Consulting reserves the right to charge an administrative fee of up to £50 + VAT to cover administrative costs and the distribution of intellectual property.
If cancellation occurs after one or more rescheduling of a coaching session or fact-finding session, which has been instigated by the Customer, a refund will be provided, but Total Career Consulting reserves the right to charge an administrative fee of up to 33% of the total order value net of VAT to cover administrative costs, the distribution of intellectual property, and time lost due to the postponement of the session.
If a Customer postpones/cancels a coaching or fact-finding session on more than one occasion, Total Career Consulting reserves the right to cancel the service, refund the Customer’s fee, and charge the client a cancellation fee equivalent to 33% of their total order value net of VAT. In this situation, the Customer has the option to re-book the service on payment of the cancellation fee.
In the unlikely event of cancellation during a coaching or fact-finding session, Total Career Consulting reserves the right to charge up to 50% of the total fee.
Upon completion of any coaching or fact-finding sessions, the delivery of your services will either be complete or will commence. Should you cancel your order after this point, the charge will be discretionary, up to and including full payment of the agreed price.